Returns/ replacement will only be possible if they meet one of the below conditions:

1. The item(s) you ordered differs from the item delivered to you.

2. The item delivered to you is defective or damaged. (Must be reported within 1hr days of receiving the product)

In the above cases, we will ship you a replacement once the details of the case are verified by us. Please take pictures of the product/ its packaging in all cases to aid the returns process.

Please note the below terms under which replacement will not be possible:

1. The product has been used or tested by you.

2. Any product whose packaging has been destroyed/ discarded will not be returnable.

3. If any products are missing any tags/ packaging elements/ hangers/ covers/ manuals/ cards will not be returnable.

Terms & Conditions for returns:

1. Please ensure you contact the store within 1 hr to initiate the return/refund process.

2. Once you initiate the process we will take 2 working days to process your return.

3. Once your return is processed, you will be reimbursed with store credit for any future purchases.

6. You can request a Return Case number from us by emailing us at root@simplerr.tech.

Order cancellations:

1. Orders once placed can only be cancelled until/ before the items are shipped from our store, after which cancellations will not be possible.

2. Bank processing charges for the cancelled order will be borne by the customer in case of order cancellation.